Terms & Conditions

Last updated: 14 October 2026

Seller & Scope

Legal seller: Catherine van Wijk, trading as Studio Georges.
Waversebaan 113, 3001 Leuven, Belgium.
Company number: 1042.243.323 · VAT number: BE1042.243.323
hello@studio-georges.be

These terms apply to consumer purchases made through studio-georges.be. The version available when you place your order applies to your purchase. You can read and save these terms before ordering.

Prices & Ordering

Product pages show the main features, sizes and prices. All prices are in euros and include applicable VAT. Shipping costs and any other mandatory charges are shown at checkout before you place your order. Price changes do not affect contracts already concluded.

Please check your items and details at checkout, where you will also see the available payment methods. By placing an order with an obligation to pay, you agree to these terms. You will receive an order confirmation by email. We process your order once payment has been received. If an item unexpectedly becomes unavailable, we will let you know and refund the relevant amount. We will only supply an alternative with your agreement.

Shipping & Delivery

We dispatch orders within 1–3 business days of receiving payment. Once your order has shipped, you will receive a confirmation with tracking information. Estimated transit times are 1–3 business days for Belgium and 2–4 business days for the Netherlands. Shipping costs are shown at checkout before you place your order.

We will let you know about any delays. Unless otherwise agreed, we will deliver within 30 days of the contract being concluded. If we do not deliver on time, you may give us a reasonable additional period to do so and cancel the contract if that period expires without delivery. No additional period is required if we refuse to deliver, or if timely delivery was essential and this was made clear before you ordered. If the contract is cancelled, we will refund the amounts due without undue delay.

The risk of loss or damage passes to you when you, or a third party you have designated other than the carrier, physically receive the goods. The statutory exception applies if you choose a carrier that we have not offered.

Right of Withdrawal & Returns

As a consumer, you may withdraw from your purchase without giving a reason within 14 calendar days. This period starts on the day after you, or a third party you have designated other than the carrier, receive the goods. If items from a single order are delivered separately, the period starts on the day after the last item is received. If the final day falls on a Saturday, Sunday or public holiday, the deadline is extended to the next business day.

You can notify us online via Returns & Cancellations: open your order and submit a return or cancellation request. You can also send an unambiguous statement to hello@studio-georges.be or write to our postal address. Include your name and order number. A withdrawal form is available, but you do not have to use it.

After notifying us, you have a further 14 days to send the items back. You are responsible for arranging return shipping and paying the direct return shipping costs. You may inspect and try on items as you would in a shop. You may only be charged for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please include the original tags and packaging where possible, but these are not a condition of your statutory right of withdrawal.

We will issue your refund within 14 days of receiving your withdrawal notice, using the same payment method unless you expressly agree to a different method at no cost to you. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. If you return your entire order, we will also refund the standard delivery costs. Additional costs for a more expensive delivery option you selected are not refundable. For partial returns, the original delivery costs remain payable for the items you keep.

Return address: Studio Georges, Waversebaan 113, 3001 Leuven, Belgium. For further practical information, see Shipping & Returns.

Complaints, Privacy & Applicable Law

You can submit a complaint by email or post. We aim to reply within 1–2 business days. Information about out-of-court dispute resolution is available from the Consumer Mediation Service. Your right to bring a claim before a competent court is unaffected.

Please see our Privacy Policy for information about personal data. Belgian law applies without affecting the mandatory consumer protections of the country where you habitually reside. Your statutory rights remain unaffected.